FAQ’s

Tickets

How do I get to Tumblestone Hollow?

Tumblestone Hollow is at Stonor Park, which is located between the M4 (J8/9) and the M40 (J6) on the B480 Henley-on-Thames – Watlington Road. Stonor is a 10 minute drive north from Henley, only an hour from London, 40 minutes from Oxford and Heathrow and half an hour from Reading.

If you are approaching Stonor Park on the M40 motorway from the East and are using a Satellite Navigation system please ignore any instructions to exit the motorway on either Junctions 4 or 5 as this will add up to an hour to your journey. Please only exit at Junction 6.

The nearest railway station is Henley-on-Thames and taxis are available from the Station.

Do you provide access to people with disabilities?

Tumblestone Hollow is set in a natural woodland on uneven ground and whilst some areas maybe accessible for wheelchair users, it would involve some challenging manoeuvring.

What do I do if I need to change my booking date?

You can either change the date of your booking yourself via our ticketing website www.stonor.digitickets.co.uk or call the office on 01491 638 587 to change the date of your booking for an admin cost of £5 per booking (subject to availability).

Can I pay with Credit & Debit Cards inside Stonor Park?

Yes, we accept all major credit and debit cards (excluding American Express).

Are there any cash machines on site?

We don’t have any cash machines on site. The nearest cash machines are in Henley-on-Thames and Watlington.

What happens if I lose an item of property during my visit?

Any found lost property will be taken to and stored at the Visitor Centre for around a week. If you find any item of lost property yourself please take it to the Visitor Centre or hand to a member of staff.

Can I return to my car once I have paid and entered the Tumblestone Hollow?

Yes, you will just need to show your ticket or wristband to allow you to gain entry back into the park.

Do you have First Aid facilities within the Park?

We have a first aid facility at the Visitor Centre, with trained staff on hand. However, if you require first aid please approach any member of staff and we will assist straight away. At the current time this may include support from our trained staff for visitors to administer self-treatment or assisting to request emergency treatment from the ambulance service.

Can I bring my own food and drink onto the site?

Yes, you are welcome to bring your own food which you may eat in any of the picnic areas. But we do serve hot and cold drinks, including delicious Illy coffee, and snacks every day from the Visitor Centre, our own delicious wood fired pizzas from The Rumble Hut on many days and also hot food and Afternoon tea in the Pantry on Sundays.

You may not consume your own food in any of the cafes.

What form of documentation is required as proof of disability?

A DLA / PIP letter or Blue Badge are suitable documentation for proof of disability.

Does the park have wheelchairs or mobility scooters for hire?

No, sorry, not at this time.

I wish to leave a complaint or compliment, how do I do this?

If you wish to make a complaint during your visit please notify a member of management. If you wish to raise a complaint after you have left the attraction please e-mail help@stonor.com sending full details of the nature of the complaint including your contact information, name, address, contact phone number & email address. We will require proof of your attendance before we are able to deal with your complaint.

Do I pay the same price on the day as I do if I book online?

At the current time due to COVID safety measures all tickets have to be purchased online in advance so that we can safely manage the number of people at Stonor at any one time. No tickets are currently available to purchase on site at Stonor.

We do sometimes offer discounted tickets which are only available online, these need to be purchased in advance up to midnight the day before your intended date of visit. At all other times the price is the same.

Please bear in mind that during these strange COVID times, we are only operating at a very reduced capacity, which does mean that some sessions will be completely sold out. We do therefore advise that you should book your tickets in advance to avoid disappointment and to keep everyone safe during your visit.

How do I know what will be open on the day of my visit?

During the low season the Visitor Centre will always be open for coffee and snacks. On busy days The Rumble Hut will be open in Tumblestone Hollow and The Pantry Cafe inside Stonor House will also be open. Please check the website for up-to-date information.

Footwear

Tumblestone Hollow is an outdoor attraction with some uneven surfaces, So please wear appropriate clothing and sturdy footwear and expect to get a little dirty on wet days.

What are the procedures for lost children?

Lost children will be taken to the Visitor Centre whilst their parents/ carers are located.

Is there a discount for group bookings?

Discounts are not available for groups to visit Tumblestone Hollow. Please see this section of the website for latest prices.

Are there any restrictions on the play at Tumblestone Hollow?

There are no age restrictions on play within Tumblestone Hollow and we do encourage people all of all ages to enjoy their play together. We do ask that older children, who may be a little more boisterous, respect and take care of younger children (and older people) who may be a little more cautious.

Are there places to eat at Tumblestone Hollow?

We have several places to eat, dependent on season. The Visitor Centre will always serve hot and cold drinks – Including amazing Illy Coffee – and snacks. On busy days The Rumble Hut in Tumblestone Hollow will serve delicious pizzas from our incredible Wood Fired Pizza Oven.

Can I bring my Dog?

Pets or animals of any nature are welcome on leads within Stonor Park but are NOT allowed within Tumblestone Hollow, the Gardens or in Stonor House under any circumstances. Please DO NOT bring your dog with you and leave them in your car. We will break car windows to release dogs if they are in any distress.

Harnessed guide or assistance dogs are always welcome.

Is smoking allowed in the park?

Smoking (including e-cigarettes) is strictly prohibited other than in the designated smoking areas near the Visitor Centre. You may NOT smoke anywhere within Tumblestone Hollow, Stonor Gardens or in Stonor House.

What do the entry tickets to Tumblestone Hollow include?

Entry to Tumblestone Hollow and the use of all the facilities for the period stated on the ticket. During COVID times, this is for three hours.

Can adults visit the park without any children?

Due to Tumblestone Hollow being a Children’s Adventure Play area, groups of adults or single adults with no accompanying children will NOT be permitted into the park.

Can I buy tickets on the day?

During the current COVID pandemic all tickets must be bought in advance. No tickets are available to purchase on site at Stonor.

Please bear in mind that during these strange COVID times, we are only operating at a very reduced capacity, which does mean that some sessions will be completely sold out. We do therefore advise that you should book your tickets in advance to avoid disappointment and to keep everyone safe during your visit.

Can I add people to my booking after I’ve made it?

Additional tickets can be purchased via our ticketing website subject to availability. Please visit stonor.digitickets.co.uk

Do I have to pay for parking?

No, Parking is included within the ticket price for Tumblestone Hollow guests.

Where is the nearest Train station?

The nearest train station is Henley on Thames which is approximately 5.5 miles from Stonor Park and takes around 15 minutes in a taxi.

Do you offer refunds on tickets?

Tickets are sold on the understanding that no money in respect of unused tickets will be reimbursed.

Lost or stolen tickets will not be replaced.

Do you offer food suitable for people with specific dietary requirements?

We have a limited offering of gluten-free options and products suitable for vegetarians and vegans.

Allergen information is available on request from all of our food outlets.

Do you have baby changing facilities?

Yes, we have baby changing facilities available in the Visitor Centre.

What happens if the park has to close temporarily due to inclement weather or for other unexpected reasons?

If the park is temporarily closed we will try our best to transfer your booking to an alternate date subject to availability.

Are there any retail shops?

Yes, we have a small Gift Shop within the Visitor Centre and a larger Gift Shop in Stonor House on days that the latter is open.

Are there any areas to Pray at the Park?

You are welcome to pray during your visit to the park, but we do not have any specific prayer areas.

Do you have animals at Stonor Park?

There are animals such as Deer throughout the grounds of Stonor Park, but none within Tumblestone Hollow. If you look up, you will see the giant Red Kites flying above the trees who are native to this area of Oxfordshire, as well as Ravens, Buzzards, woodpeckers and three species of Owls (if you are here late!).

Is there much for my under 92cm child to do?

There is a special area for younger visitors with a sandpit, swings, water play, a climbing area and slide.

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Detailed Instructions

Conveniently located between the M4 (J8/9) and M40 (J6) in south Oxfordshire, Drover’s Hill is a 10-minute drive from Henley, an hour from London, 40 minutes from Oxford and Heathrow and half an hour from Reading. The nearest station is Henley-on-Thames and there are taxis are available there.

You’ll find Drover’s Hill at Stonor on Coxlease Lane, between Fawley Bottom and Southend. Please use postcode RG9 6JL or mondays.wolves.noun on what3words, and remember that the hill can’t be accessed from the main entrance to Stonor Park.

If you’re approaching from the east on the M40 motorway, please ignore your sat nav if it tells you to exit at Junction 4 or 5 - this will add up to an hour to your journey. Please only exit at Junction 6

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